About Us

 

  Hello Friends ,

My Name is Ravi Rajak. I am IT Engineer. My experience is 5.5 years in Information Technology          Department.

My Daily Responsibility.
• Excellent proven skills on service management fundamentals with hands on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipment.
• Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects.
. Hardware – expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Avaya hard phone config. Video Conferencing equipments etc. o Software- OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones.
• Evaluate scenarios to effectively capture & recommend inputs to help make decision on process exceptions • Trouble shooting & co-ordination for high impact/severity 1/2 issues & communicating real time updates to the BRC team.
• Hands on handling of IT Ticket resolutions on ITIL based framework, maintaining systems compliance and audits to ensure 100% contract compliance.

"Welcome to "Ravi Tech Support" YouTube channel! Here, we share helpful and informative videos on how to get the most out of your tech devices and how to troubleshoot common computer problems. From smartphones to laptops and operating systems, we cover a wide range of topics to help you stay up-to-date with the latest technology trends and troubleshoot common issues. Our channel is a one-stop-shop for all your tech-related needs, whether you're looking for ways to improve your productivity, protect your privacy, troubleshoot computer problems or just have some fun with your devices. Hit the subscribe button to stay updated with our latest video uploads."